Services
Salon Policies
CONFIRMATIONS:
Your appointment is subject to cancellation if we cannot confirm. In support of our other guests, and your stylist’s time, please confirm your appointments when we send the confirmation text. A simple click or yes response will do it!
LATE ARRIVALS: Please allow extra time for traffic and parking to arrive at your scheduled time. Each appointment is scheduled according to your specific needs. If you arrive late, we may not have time to complete your service 100% and we will have to reschedule you to another date/time that will accommodate the entire service process.
NO SHOW/LATE CANCELLATIONS:
When a guest does not come in for a scheduled appointment, it literally deprives the stylist of income for that day. Please call us to let us know if you need to cancel, to allow us an opportunity to offer another guest that time slot. If you cancel or reschedule within 24 hours of your appointment time for ANY reason, you will be subject to a penalty/fee/rebooking charge of 50% of the service amount. In the event you NO SHOW for your appointment, a charge of 100% of the service amount will be billed to your credit card.
NEW COLOR CLIENTS:
If you are a new color client, we offer a Personalized Consultation to make your time in the salon efficient and seamless. Before your appointment, we will reach out to confirm details and make sure you are booked accurately.
SERVICE ADJUSTMENT: We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 1 week of your visit and we will be happy to offer an adjustment with no additional charge. Any additional services rendered apart from the adjustment of your original service(s) will be charged at their regular price(s). Payment for additional services is due at the time of your adjustment. Because beauty is in the eye of the beholder and hairdressing is an art form (and not the sale of a physical product), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a 1 week window, no monetary refunds will be issued for services rendered. No exceptions.